Online shop terms & conditions
We aim to provide a friendly and stress-free shopping experience in a safe and secure environment.
Click on the ‘Add to basket’ icon to add products to your shopping bag. The quantity of products that you have selected will be displayed at the top right of the screen throughout your shopping session. Should you wish to amend you selection, simply click on ‘Basket’ to review your purchase(s) and the total value. Once you have finished shopping, click on the ‘Pay safely now’ icon to proceed payment on Paypal’s secure website and complete the transaction.
All payments are processed through Paypal’s secure server, which encrypts your credit card and personal details to ensure they cannot be read by anyone else when transmitted over the internet.
We aim to dispatch all items within 3 days of accepting your order, but UK customers should allow up to 7 days for purchases to arrive. Please note that delivery estimates are not guaranteed. You will be notified by email once your goods have been dispatched. All orders will be sent by Royal Mail recorded delivery in the UK and will, therefore, require a signature upon receipt. We are happy to send items as gifts but, to avoid confusion, please forewarn the recipient that a parcel is on the way.
The prices on our site are inclusive of VAT. Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and we have no control or liability for them.
We have made every effort to reproduce colours as accurately as possible on the site, but please be aware that the actual colours you see on the screen may differ to those of your ordered products. If this is in any way a disappointment when you receive your items, please notify us as soon as possible and we will do what we can to remedy the situation.
All prices are quoted in pounds sterling and are inclusive of UK VAT. If the price quoted on the website is incorrect and the true price is lower than that quoted we will charge you the lower price. If the true cost is higher than the quoted price we will either inform you of the true cost and await your confirmation of your order at the higher price, or inform you that we cannot accept your order and let you know the reasons for such cancellation.
If you wish to cancel an order before the goods have been dispatched, please email us at shop[at]desinature[dot]com as swiftly as possible quoting your order reference number. If your order has already been despatched and you wish to cancel your order please see our Returns policy.
If you’re not happy with your purchase, please contact us within 7 days of receipt of goods. You’ll need to return it to us in its original condition and we’ll happily refund you in full (delivery charges apply).
In the event that your purchase is damaged on arrival or is not exactly as ordered, please contact us within 48 hours of delivery at shop[at]desinature[dot]com. We’ll send a replacement and refund the delivery charges.
Limitation of liability
We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed.
These terms and conditions for use of this website shall be governed by the laws of England. Desinature is a trading name of Et Design Studio Limited – Registered address: Tower House, Town Quay Road
Southampton SO14 2NY, United Kingdom – Registered in England N° 7091982 – VAT Reg. N° 106 5141 52.
Website general terms & conditions
The entire content of this site is protected by copyright. No part of this site may be reproduced in any way, in whole or in part, without our written permission. Any infringement of these rights will be vigorously pursued.
We do not guarantee that this or any third party websites will be without error or will be continuously available (or that they will be free of viruses or other harmful components) and cannot be held liable for any direct or indirect or consequential damages arising from the use of this website
If you have requested to receive our email newsletters, we might hold your name and email address. We will never sell or pass on this information to any third parties. If you wish to unsubscribe, please follow the unsubscribe link on the newsletter. If you provide us with your email address, we will endeavour to keep it confidential, but the internet is not a totally secure medium so we cannot guarantee this.
These terms and conditions for use of this website shall be governed by the laws of England. Desinature is a trading name of Et Design Studio Limited – Registered address: Tower House, Town Quay Road, Southampton SO14 2NY, United Kingdom – Registered in England N° 7091982 – VAT Reg. N° 106 5141 52.